Abilene Machine, LLC - Abilene, KS

Please don't sell things you don't actually possess. I drove three hours round trip to pick up parts that your website, the telephone salesman, and the guy who took my money all assured me were there. The only people who knew a piece was missing were the warehouse pickers. Since these are not OEM parts, all three were necessary. Being told that they would not ship the remaining piece from another location seemed like a problem solving failure. Being told that the piece would be available in six to eight months was just ridiculous. And at no point did anyone take responsibility or offer an apology. I've been doing business with AM for many years, long before the new building was built and before most of the shops were there. I'm not sure how long I'm willing or able to do business there.

I tried to order two times parts for my tractor by web, and two times they say what they don't have parts, but on site this goods were ready to send. Now I lost 3days without equipments, my money is blocked on account and I can't buy from another shop. Please tell me What am I need to do now.? I can't buy, money is blocked, you first on the web you show what you have than you don't have. My tractor broke and you can't set your Web to work normally or you simply don't want to sell me these parts?

Never had a good experience with the parts guys on the phone here when calling the number on the website. They act like they are too busy to help you and are just jerks in general. My suggestion to management would be some customer service training. We've given them several tries and had the same experience every time. If you need friendly help on the phone call shoup, Sloan, ASAP, or any other parts place. Don't waste your time with these people unless they are the only ones with your part. Gving 2 stars instead of 1 because they do have some hard to find parts.

Ordered part first thing Monday morning, supposed to be delivered by Saturday. Called Friday because I have not received any tracking info. Was told part was not in stock and had to be ordered from manufacturer and no I will not be getting the part by Saturday. Thanks for letting me know you did not have it in stock 4 days later when I called. Will not use this business again.

Had ordered from here previously & had been fairly satisfied, so decided to give them our business again. We ordered a water pump and gasket for our tractor. When it arrived, there had been no packing inside the box, and the water pump had rolled around and ruined the gasket. We had the tractor ready for the part, based on the arrival date they quoted us, so I called and got Grant & requested a they pay overnight charges to get us a replacement gasket for next day delivery. He refused, would not acknowledge that it was their error due to poor packaging and had the audacity to say to me “why don’t you just hop on down to your local John Deere dealer and pick one up.” Then the call was over. My husband called right back & asked to speak with Grant’s boss. This man seemed unhappy about Grant’s attitude and promised to send out another gasket. That was last Thurs, and we’ve not received a thing to date. We’ll not do business with them again.

Tractor parts that I had coordinated to pick up today were not available as they were sold to another customer due to a simple mistake by an employee to make sure they were assigned to me. I gave 3 stars as they did make an effort to see if any existing, but not new, parts would be suitable. I did not go down that path. I am hoping that they will find a way to make this a 5 star review, as I know that mistakes are made at times, but how a business responds to its mistakes tell you everything about the integrity of a business.

Our company used to order everything from Abilene machine. Had to call in to find out where our order was, as we had no tracking information after 4 days. We had called multiple times and always got a voicemail. Finally we got someone on the phone. And was offended that we asked him to simply punch in our order number (claiming it wasn't his job) and at a minimum to just give us a status being as we had customers tractors In our shop waiting on an answer as to when we could have their equipment out. The lovely gentleman we had on the phone then stated that it would be on back order and that it said that on the website. (We don't order anything that's on backorder because it makes it impossible to give our customers a completion date at our shop) we check for that when we order anything. Sure enough while he's on the phone we have someone on our computer double checking the order. We tell him that it is supposed to be delivered in 3-5 buisness days. And that is what is showing on our order. But still no tracking info. So then he comes up with a few more excuses and says, and I quote "the system just pulls up and imaginary number. You will get it when you get it" that was the end of the phone call.